Bloomberg reports that the ways in which the debt collection industry uses social media may be scrutinized by the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC) in the coming year. With the passage of the Dodd-Frank Act in 2010, the CFPB was created. Among its designated functions is oversight of the Fair Debt Collection Practices Act (the FTC is still responsible for FDCPA enforcement actions, however).
On January 2, 2013, the CFPB began exercising its supervision authority over approximately 175 debt collection agencies, all of which have more than $10 million in annual receipts. CFPB examiners will be evaluating debt collection agencies for their practices surrounding proper disclosures to consumers, providing consumers with accurate information, and dispute resolution.
The Fair Debt Collection Practices Act allows debt collectors to contact a consumer’s family members, friends, and acquaintances in order to locate the person who owes money, but how does Facebook play into the equation? The FDCPA was written long before social networking came on the scene, and so doesn’t directly address contacting consumers via social networks. Alexia Tsotis over at
If you have been the victim of harassment or illegal or unfair debt collection practices, contact the Fair Debt Attorneys at Lemberg & Associates immediately to discuss your options and protect your rights.