On behalf of our client, Lemberg & Associates recently filed a complaint in U.S. District Court, Central District of California, against Convergent Outsourcing. Our client alleges that Convergent Outsourcing began calling her on her cell phone to collect a debt from someone she does not know. When our client answered the phone, she was never connected to a live representative from Convergent Outsourcing. Most times, Convergent Outsourcing’s telephone system would terminate the call after a period of silence, and other times wouldn’t recognize that the phone had been answered and wouldn’t connect our client to a representative no matter how long she waited.
When our client did not answer Convergent Outsourcing’s calls, they would sometimes leave a prerecorded message on her voicemail directing the person who owed the debt to return the call. Time and again, our client called that Convergent Outsourcing phone number in an effort to stop the calls. Every time, she was greeted with a prerecorded message asking her to hold to speak with a representative. Although she waited, she was always routed to a voicemail system asking her to leave a message. Each time, she left a message with her cell phone number and told Convergent Outsourcing that they were calling the wrong number and to stop calling. Nevertheless, Convergent Outsourcing continued to call.
The lawsuit charges that Convergent Outsourcing violated the Fair Debt Collection Practices Act (FDCPA) by engaging in harassing behavior; and by causing a phone to ring repeatedly and engaging our client in telephone conversations with the intent to annoy and harass. The lawsuit also charges that Convergent Outsourcing violated the Rosenthal Fair Debt Collection Practices Act and the Telephone Consumer Protection Act.
If you have been the victim of harassment or illegal or unfair debt collection practices, contact the Fair Debt Attorneys at Lemberg & Associates immediately to discuss your options and protect your rights.