The Encore Capital Group (NASDAQ: ECPG) is a huge debt buyer. According to an article in the Wall Street Journal, Encore is also positioning itself to rake in more profits. The company is investing in cloud infrastructure and software that will enable consumers to access a self-service web portal. The article says that, once implemented, debt collection phone calls and concomitant telecommunications costs will go down. We suspect that, with fewer outbound calls from debt collectors, Encore will also reduce its liability risk for violations of the Fair Debt Collection Practices Act. That’s a good thing for everyone involved.

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